Privacy Policy

This Privacy Policy explains how Roo Casino, operated via the information portal at roo-aussie.com, collects, uses, stores and discloses personal information about visitors and users of our website. It applies to all individuals who access or use our website, including prospective and existing players who rely on our reviews and informational content about Roo Casino and other gambling services. By using this website, you agree to the practices described in this Privacy Policy as updated from time to time. This Privacy Policy is effective and applies to processing activities carried out from and after 1 January 2026.

Who We Are

Roo Casino is an independent online information and review service accessible at roo-aussie.com. We are not the operator of Roo Casino and we do not provide gambling services; instead, we provide information, reviews, and referral links to third-party operators, including the brand Roo Casino hosted at domains such as roocasino423.com.

Based on currently available information, our corporate operator details, including full legal name, legal address, and registration numbers, are not yet specified and are therefore not published here. This Privacy Policy is issued on behalf of the operator of roo-aussie.com; any reference to "we", "us" or "our" in this document refers to the website operator responsible for processing your personal information in connection with this site.

For all questions or requests relating to privacy and data protection, you may contact our data protection contact point (Data Protection Officer / privacy team) using the following details:

• Email (primary privacy contact): [email protected]
• Support enquiries: [email protected]
• Postal address: Not specified - if and when a formal legal address is assigned, this Privacy Policy will be updated, and the address will be made available on the website.

Until a dedicated Data Protection Officer is formally appointed, our privacy team can be reached through the contact details above and will handle all privacy-related correspondence.

What Personal Data We Collect

When you use roo-aussie.com and interact with Roo Casino content, we may collect and process the following categories of personal and technical information:

Identification and contact data

• Basic personal details: full name, username or nickname (if you create an account or submit comments or feedback where such functionality is available).
• Contact details: email address (for newsletters, support or enquiries), and any phone number you voluntarily provide in communications.

Technical and device data

• Technical identifiers: IP address, country/region inferred from IP, device identifiers, browser type and version, operating system, language settings, time zone and access times.
• Log data: pages visited, referring/exit pages, clickstream data, duration of visits, and other diagnostic logs generated by our servers or analytics tools.

Usage and behavioural data

• Website interaction data: clicks on links (including outbound links to third-party casino sites such as Roo Casino), scrolling behaviour, time spent on specific pages, and engagement with particular reviews or guides.
• Marketing and preference data: your preferences for receiving marketing from us (e.g., newsletters) and your communication preferences.

Payment and financial data

• In general, we do not process payment card details or banking data on roo-aussie.com, as we do not provide gambling services or accept deposits.
• If, in future, we offer paid subscriptions, premium content or advertising services, we may process limited payment data (such as transaction references and billing details) via secure third-party payment providers. Any such processing will be clearly disclosed and subject to additional safeguards.

Content and communication data

• Support correspondence: information you provide when contacting us by email ([email protected], [email protected] or other addresses), including the content of messages and attachments.
• User-generated content: comments, reviews or feedback that you submit, together with the username or identifier you use and the time of submission.

Cookies and similar technologies

• Cookies: small text files stored on your device to enable core site functionality, security, analytics and (where enabled) marketing.
• Similar technologies: web beacons, pixels, local storage objects and tracking URLs used for measuring performance of content and affiliate links.
• Further detail is provided in the "Cookies & Tracking Technologies" section below.

Legal Basis for Processing

Our processing of personal information in connection with Roo Casino and roo-aussie.com is grounded in recognised privacy principles commonly reflected in frameworks such as the EU General Data Protection Regulation (GDPR) and leading international standards, adapted to the Australian context under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Depending on the specific processing activity, we rely on one or more of the following legal bases or equivalent justifications:

Consent

• We obtain your freely given, specific and informed consent before:
  • sending you electronic marketing communications (e.g., newsletters) where consent is required;
  • using non-essential cookies or similar technologies for analytics and advertising; and
  • processing certain optional information you choose to provide (e.g., in surveys).
• You may withdraw your consent at any time using the mechanisms described in this Policy.

Performance of a contract or steps prior to entering into a contract

• Where you enter into, or seek to enter into, a contractual relationship with us (for example, by creating an account, subscribing to a paid service, or entering a promotional campaign we host), we process your personal data as necessary to:
  • register and maintain your account;
  • provide requested services, content or customer support; and
  • manage billing (where applicable), communications and other contractual obligations.

Legitimate interests

• We may process personal data where necessary for our legitimate interests, provided these are not overridden by your rights and interests. These interests include:
  • running, securing and improving our website and services;
  • analysing website usage to optimise content, layout and performance;
  • preventing, detecting and investigating fraud, abuse, bot traffic or other misuse;
  • defending our legal rights, responding to claims, and enforcing our terms; and
  • operating an affiliate and advertising framework with third-party operators, including Roo Casino.

Compliance with legal obligations

• We may process personal data where necessary to comply with applicable laws and regulatory requirements, which may include:
  • responding to lawful requests from law-enforcement agencies, courts or regulators (including Australian authorities such as the Office of the Australian Information Commissioner (OAIC) and, where relevant, the Australian Communications and Media Authority (ACMA));
  • maintaining records for tax, accounting and corporate governance purposes; and
  • complying with obligations arising from consumer protection, advertising standards or gambling-related legislation in jurisdictions where we are deemed to be operating.

Purpose of Processing

We use the information we collect for clearly defined, proportionate and legitimate purposes, including:

• Providing and operating our services:
  • to make roo-aussie.com and Roo Casino content available to you;
  • to manage user accounts, preferences and settings (if applicable); and
  • to provide customer support and respond to your enquiries.
• Improving and developing our website:
  • to monitor performance, identify technical issues and optimise page load times;
  • to understand how users interact with our reviews, guides and calls-to-action; and
  • to test and roll out new features, design variations and content improvements.
• Marketing and communications:
  • to send you newsletters or promotional emails about new reviews, bonuses or features, where permitted and subject to your preferences;
  • to personalise content and recommendations based on your usage patterns; and
  • to manage participation in competitions, surveys or promotional campaigns we may organise.
• Analytics and measurement:
  • to compile aggregated statistics on traffic and engagement;
  • to evaluate the effectiveness of affiliate links and marketing campaigns; and
  • to support business planning and reporting.
• Fraud prevention, security and compliance:
  • to protect our website, infrastructure and users from security threats;
  • to detect and address misuse, spam, automated crawling or scraping; and
  • to comply with legal obligations and respond to regulatory or law-enforcement requests.

Disclosure & Sharing

We do not sell your personal data. However, in the course of operating roo-aussie.com and the Roo Casino project, we may share data with carefully selected third parties, strictly on a need-to-know basis and subject to appropriate safeguards:

• Service providers and technical partners:
  • hosting providers, content delivery networks (CDNs), email delivery services and analytics vendors who process data on our behalf and under our instructions;
  • IT security and maintenance providers who assist us in maintaining system integrity.
• Payment and commercial partners (if applicable):
  • payment processors and billing partners if we introduce paid services;
  • these partners are granted access only to the information necessary to provide their services.
• Affiliate partners and referenced operators:
  • we may work with third-party online casinos and betting operators, including Roo Casino, via affiliate or referral programmes;
  • when you click on outbound links or tracking URLs leading to third-party sites, those operators may independently collect personal data in accordance with their own privacy policies;
  • we do not control and are not responsible for the data practices of such third-party operators - you should review their policies carefully.
• Advertising and analytics networks:
  • subject to your consent where required, we may share limited pseudonymised identifiers and behavioural data with advertising and analytics partners to measure performance and, where applicable, deliver more relevant content;
  • these partners are typically independent controllers of your data; their processing is governed by their own terms and privacy notices.
• Regulators, authorities and legal counterparties:
  • we may disclose information when required by law, regulation or court order, or when we believe in good faith that disclosure is reasonably necessary to protect our rights, users, or the public;
  • this may include co-operation with Australian authorities such as the OAIC or ACMA in connection with privacy or online gambling-related matters.
• Corporate transactions:
  • in the event of a merger, acquisition, asset sale, restructuring or similar transaction involving the website, user data may be transferred as part of that transaction, subject to confidentiality and continued protection of your rights.

International Transfers

Given the cross-border nature of online services, your personal information may be processed and stored in countries other than the one in which you are located, including in the European Union (EU), the United Kingdom, the United States, and other jurisdictions where our service providers or infrastructure are located.

• Service-provider locations: Hosting, analytics, email and security providers we use may operate servers in multiple regions (for example, the EU, US or Asia-Pacific). As a result, your data may be transferred internationally for processing and storage.
• Safeguards for transfers: Where we transfer personal data originating from regions with specific data-export requirements (such as the European Economic Area or the UK), we aim to implement appropriate safeguards, which may include:
  • standard contractual clauses (SCCs) or equivalent contractual mechanisms approved by relevant authorities;
  • technical measures such as encryption in transit and at rest;
  • organisational controls, including strict access management and confidentiality obligations.
• Third-party operators: When you follow a link from our website to a third-party operator (including Roo Casino), your data may be processed in jurisdictions chosen by that operator, which may not provide the same level of protection as your home country. You should consult the privacy policy of each operator before providing them with personal information.

By using our website, you acknowledge that your data may be transferred and processed outside your country of residence, subject to the safeguards outlined above.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes and to enforce our agreements. Retention periods may vary according to the type of data and the context of processing, but we generally apply the following guidelines:

• Account and profile data: If user accounts are offered, we retain account-related information for the life of the account and for up to 5 years after closure, unless a longer period is required by law or necessary to resolve disputes or enforce our terms.
• Contact and communication data: Support tickets, email correspondence and enquiry records are typically kept for up to 3 years from the date of last interaction, unless legal requirements or legitimate interests justify a longer period.
• Technical logs and analytics data: Server logs and analytics records, which may contain IP addresses and device data, are generally kept in identifiable form for up to 24 months, after which they may be deleted, aggregated or anonymised.
• Marketing data: Information relating to marketing preferences and communications is retained while you remain subscribed and for up to 2 years after you opt out, for the purpose of demonstrating compliance with consent and opt-out requests.
• Legal and compliance records: Data required for legal, tax or regulatory purposes may be stored for 7 years or longer where mandated by applicable law or required in connection with potential or ongoing legal proceedings.

We apply deletion or anonymisation procedures when data is no longer required for the purposes identified above. When we anonymise data, we remove personal identifiers so that it can no longer be associated with an identified or identifiable individual, and we may use such anonymised information for statistical or analytical purposes without further notice to you.

Your Rights

We are committed to respecting your privacy rights, drawing on principles that align with the EU GDPR and, where relevant, other modern data-protection frameworks. Although we primarily target users in Australia and are subject to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, we also strive to respect comparable rights recognised in other jurisdictions, such as the rights codified under the GDPR and, by analogy, individual rights granted under foreign laws (for example, Mexican data-protection regulations like the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP)), where applicable and feasible.

Subject to certain limitations and local legal requirements, you may have the following rights in relation to your personal information:

• Right of access: to obtain confirmation of whether we process your personal data and, if so, to receive a copy of the information and certain related details.
• Right to rectification: to request correction or completion of inaccurate, incomplete or outdated personal data we hold about you.
• Right to erasure ("right to be forgotten"): to request deletion of your personal data where:
  • the data is no longer necessary for the purposes for which it was collected;
  • processing is based solely on consent and you withdraw that consent; or
  • you have successfully objected to our processing or believe the data is being processed unlawfully.
• Right to restriction of processing: to request that we limit the processing of your data in certain circumstances (for example, while we verify the accuracy of data you contest).
• Right to object: to object, on grounds relating to your particular situation, to processing based on our legitimate interests, and to object at any time to processing for direct marketing purposes (including profiling for such marketing).
• Right to data portability: where technically feasible and legally required, to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and to request that we transmit it to another controller.
• Right to withdraw consent: where processing is based on your consent, you can withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How to exercise your rights

• Submission of requests: You can exercise your rights by contacting us at [email protected] or [email protected]. Please clearly describe the right you wish to exercise and provide sufficient information for us to verify your identity.
• Verification: For your protection, we may need to request additional information to confirm your identity before acting on your request (for example, confirmation via a known email address or additional contextual information).
• Timeframe: We aim to respond to all legitimate requests within 30 days of receipt and verification. If we require more time due to complexity or volume, we will notify you and explain the reasons for the delay.
• Fees: We will not charge you a fee for exercising your rights, unless your request is clearly unfounded, repetitive or excessive. In such cases, we may charge a reasonable fee or refuse to act, as permitted by law.
• Limitations: Some rights may be restricted where necessary to protect the rights and freedoms of others, comply with legal obligations, or preserve legal privilege. If we decline all or part of your request, we will explain the reasons, subject to legal constraints.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies on roo-aussie.com in connection with Roo Casino to ensure the proper functioning of the site, enhance your experience and gather analytics. Cookies are small text files placed on your device when you visit our site.

Types of cookies we use

• Session cookies: temporary cookies that are erased when you close your browser. They help with navigation, load balancing and maintaining your session during a single visit.
• Persistent cookies: remain on your device for a defined period or until deleted. They allow us to remember your preferences and recognise you on subsequent visits.
• First-party cookies: set directly by our domain (roo-aussie.com) to support core functionality and analytics.
• Third-party cookies: set by external providers (e.g., analytics, advertising networks, affiliate tracking services) to provide measurement, security and, where applicable, personalised content.

Purposes of cookies

• Strictly necessary / functional: required for the basic operation of the website, including security features, load balancing, and remembering your cookie preferences.
• Performance and analytics: used to understand how visitors interact with our site (e.g., pages visited, time spent, error messages) in order to improve content and usability.
• Advertising and affiliate tracking: used to measure the effectiveness of referral links and advertising campaigns, and, where applicable, to support delivery of more relevant content and promotions.

Managing cookies

• Browser controls: Most web browsers allow you to view, manage, delete or block cookies. Please refer to your browser's help documentation for specific instructions.
• Site-level controls: Where available, we may provide an internal cookie banner or settings panel that lets you enable or disable certain categories of non-essential cookies (such as analytics or advertising).
• Impact of disabling cookies: If you disable some or all cookies, parts of the website may not function correctly, and your user experience may be affected.

Data Security

We take the security of your information seriously and implement technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration and destruction. While no system is entirely secure, we apply controls that are consistent with industry practices for online services of this kind.

• Encryption in transit: We use modern transport-layer security (TLS 1.2 or higher) for data transmitted between your browser and our servers, helping to prevent eavesdropping and tampering.
• Encryption at rest: Where feasible, we encrypt sensitive data stored on our systems or on the systems of our trusted service providers.
• Access controls: Access to personal data is restricted to authorised personnel and service providers who need it to perform their duties and who are bound by confidentiality obligations.
• Authentication and account security: If user accounts are provided, we encourage the use of strong passwords, and we may support additional security measures such as multi-factor authentication (MFA) for administrative environments.
• Monitoring and audits: We conduct periodic reviews of our security controls and may engage third-party providers for security testing or audits. Although we do not claim full certification under specific standards such as ISO/IEC 27001 or SOC 2 at this time, we endeavour to align our practices with the principles of such frameworks.
• Staff awareness and training: Personnel with access to personal data receive appropriate guidance on confidentiality, security practices and incident-response procedures.
• Incident response: We maintain processes to detect, investigate and respond to potential data breaches. Where required by law, we will notify affected individuals and relevant authorities (for example, the OAIC in Australia) without undue delay.

Complaints & Contacts

If you have questions, concerns or complaints about how we handle your personal information in connection with Roo Casino or roo-aussie.com, you can contact us using the details below.

How to contact us

• Primary privacy contact: [email protected]
• Support and general enquiries: [email protected]
• Other channels: Where we introduce online feedback or contact forms, links will be provided on the website's contact or help pages.

Complaint procedure

1. Initial submission: Send us an email describing your concern, including relevant details such as dates, the nature of your interaction with our site, and the right(s) you believe may have been affected.
2. Acknowledgment: We aim to acknowledge receipt of your complaint within 5 business days.
3. Investigation: We will review your complaint, gather any necessary additional information, and assess whether our processing complies with this Privacy Policy and applicable laws.
4. Response: We will provide a substantive response within 30 days of receiving your complaint (or of verifying your identity), explaining our findings and any steps we propose to take.
5. Further steps: If you are not satisfied with our response, you may request further clarification, provide additional information, or escalate your complaint to the appropriate supervisory authority.

Escalation to supervisory authorities

If you believe that we have not adequately addressed your concerns, you may have the right to lodge a complaint with a data-protection or privacy regulator in your jurisdiction. For example:

• Australia - Office of the Australian Information Commissioner (OAIC):
  • Website: https://www.oaic.gov.au
  • Online complaint forms are available on the OAIC website.
• European Union / EEA:
  • If you are located in the EU/EEA, you may contact your local data-protection authority. A list of national authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en
• Other jurisdictions (for example, Mexico):
  • If you are located in Mexico, you may contact the competent data-protection authority under Mexican law (for instance, the authority supervising compliance with the LFPDPPP) using the channels and procedures described on its official website.

We encourage you to contact us first so that we may attempt to resolve your concern directly and promptly.

Updates

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or the way Roo Casino and roo-aussie.com operate.

How we notify you of changes

• Website notices: We will post the updated Privacy Policy on this page and adjust the "Last updated" date below.
• Email notifications: Where you have provided us with your email address and the changes are material, we may send you a notice outlining the key updates.
• On-site alerts: For significant changes, we may display banners, pop-up notices or dashboard alerts (if you have an account) to draw your attention to the revised Policy.

Effective date and advance notice

• Advance notice: For material changes that significantly affect your rights or the way we process your data, we will, where reasonably practicable, provide at least 30 days' notice before the new terms take effect.
• Your choices: If you do not agree with the updated Privacy Policy, you should stop using the website and, where applicable, request deletion or closure of any account you hold with us. Continued use of our services after the effective date of the revised Policy will constitute acceptance of the updated terms.

Last updated: January 2026